Complaints Process

If you have a complaint about the financial services provided by Freighty, please contact Freighty at
the contact details at the beginning of this FSG and tell us about your complaint. We will do our
best to resolve it quickly.


If your complaint is not satisfactorily resolved within 24 hours, please contact the Complaints
Officer at BMS at au.complaints@bmsgroup.com or call 02 9165 3500. We will try and resolve your
complaint quickly and fairly.


BMS is a member of the Australian Financial Complaints Authority (AFCA). If your complaint
cannot be resolved to your satisfaction by us, you have the right to refer the matter to the AFCA.
AFCA provides fair and independent financial services complaint resolution that is free to
customers.

The AFCA can be contacted at:


Mailing address - Australian Financial Complaints Authority, GPO Box 3, Melbourne, VIC 3001


Ph - 1800 931 678
Email - info@afca.org.au
Website - www.afca.org.au